General Patient Information

Vision And Values Statement

Our Surgery aims to treat all patients with respect and dignity and to provide the best possible quality service within a confidential and safe environment.

Our vision for this practice is to improve access and to engage with patients in deciding about their future care.

We actively encourage our patients involvement in our Practice and are open to any suggestions to improve our surgery.

Patient Feedback

Hednesford Medical Practice is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We are committed to providing our patients with services that are of a consistently high quality. However, even in the best run Practices occasionally things to not go as smoothly as we would like.

If at any time you feel that you need to make a formal complaint, our complains procedure can be found here.

Cannock Chase CCG

Hednesford Medical Practice is one of several practices that make up Cannock Chase Clinical Commissioning Group. The CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the CCG website, www.cannockchaseccg.nhs.uk